Refund Policy
Last updated: August 19, 2026
This Refund Policy applies when you pay for Fravue (subscription, seats, or usage). It should be read with our Terms of Service.
Until we turn billing on, starting a board is free. There is no charge and nothing to refund.
If checkout names a payment processor, that processor collects the charge and returns approved refunds to the original payment method. We do not store full card numbers.
Trial
If a paid plan includes a trial at $0, there is nothing to refund during the trial. Cancel before it ends and you will not be charged.
Subscriptions
The 14-day refund window starts on the first charge, not on signup.
- You may request a full refund of that first charge within 14 days.
- After 14 days, cancellation stops future renewals. The current period generally runs to its end; we do not prorate unused days unless required by law or we agree in writing.
Usage and generations
Generations, provider usage, and similar consumption are not refundable once started, including failed or unsatisfactory output. Review results before you share them with clients.
If a charge is clearly an error (duplicate payment, billing bug), email us and we will correct it.
How to ask
Email hello@fravue.com from the account used to pay. Include the workspace name and approximate date of the charge.
We aim to respond within a few business days. Approved refunds go back to the original payment method and can take several days to appear.
Chargebacks
Contact us before disputing a charge with your bank. Unjustified chargebacks may lead to suspension while we review the account.
Changes
We may update this Policy. The date at the top will change. The version in effect at the time of purchase applies to that purchase, except where the law requires otherwise.
Contact
Fravue
Flat 403, Suramya Apt, Near Lake View Hotel, Piplod
Surat, Gujarat 395007
India